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Category: Social Media

It’s All About The Social Media Interactions

When you’re in social media, interactions are EVERYTHING.

Interactions, as defined by CrowdTangle and Opendorse, are likes and comments on Instagram, likes and retweets on Twitter, and reactions, comments and shares on Facebook.

And, if you’re in the digital world in collegiate athletics, like I am with the U.S. Track & Field and Cross Country Coaches Association (USTFCCCA), you need to follow SkullSparks. For the uninitiated, SkullSparks is a company that partners with college sports brands on recruiting talent and building digital strategy and connect Americaโ€™s largest network of sports creatives (That’s straight from the horse’s mouth).

Each month – and at the end of each year – SkullSparks produces a rank order of Collegiate Athletic Departments that compiled the most social media interactions for that span. Most recently, SkullSparks released its year-end chart for the 2022 calendar year.

You didn’t have to look too far to find out where the USTFCCCA would rank if it was an Athletic Department: 48th with 763.5k interactions. I nearly fell out of my chair when I scanned the list. That would put us between Colorado and Washington, which are two high-powered, Power 5 Athletic Departments.

What’s more impressive to me is that we’re able to do those kind of numbers covering just three sports: cross country, indoor track & field and outdoor track & field. Every other institution on that list has a full compilation of sports from which to add to their tally, including basketball and football.

To add to that, our 763.5k interactions were from Instagram and Twitter alone.

We must be doing something right down here in New Orleans.

Lessons Learned: Instagram Engagement & Interactions

My jaw dropped when I added up the numbers.

I had never seen that kind of Instagram engagement.

  • 114,668 interactions
    • 114,236 likes
    • 432 comments
  • 1,307 new followers

That is what we did on the USTFCCCA Instagram account in May.

May is typically a big month for us across the board when it comes to our social media accounts and website (After all, it is #ChampionshipSzn in collegiate track & field). Just a few years ago, I drove +27K link clicks through Twitter to help us hit our first non-fall month with +500K page views. That doesn’t happen without a dedicated action plan, though.

Here are some lessons I learned from that huge month, where we really took our Instagram engagement to the next level.

Here is that Twitter thread in full, if you don’t wish to click through…

๐—œ๐—ณ ๐—”๐—ฝ๐—ฟ๐—ถ๐—น ๐˜€๐—ต๐—ผ๐˜„๐—ฒ๐—ฟ๐˜€ ๐—ฏ๐—ฟ๐—ถ๐—ป๐—ด ๐— ๐—ฎ๐˜† ๐—ณ๐—น๐—ผ๐˜„๐—ฒ๐—ฟ๐˜€ … ๐—ช๐—ต๐—ฎ๐˜ ๐—ฑ๐—ผ ๐— ๐—ฎ๐˜†๐—ณ๐—น๐—ผ๐˜„๐—ฒ๐—ฟ๐˜€ ๐—ฏ๐—ฟ๐—ถ๐—ป๐—ด?

"Pilgrims" was the answer I always heard growing up โ€“ but, recently, I found that May flowers blossom into a record-breaking month on IG for @USTFCCCA.

(1/x)

๐—•๐—ฌ ๐—ง๐—›๐—˜ ๐—ก๐—จ๐— ๐—•๐—˜๐—ฅ๐—ฆ

Here is a closer look at May 2021

โœ… 1,307 new followers
โœ… 114,668 interactions, as defined by @crowdtangle & @opendorse (H/T @SkullSparks)

(2/x)

๐—ช๐—›๐—”๐—ง ๐—” ๐—–๐—ข๐— ๐—˜๐—•๐—”๐—–๐—ž!

Our #NCAATF x #TheCentury post about @USC_Track_Field's amazing victory at 2019 @NCAATrackField Outdoor Championships played a notable role in those numbers.

โœ… 16% new followers
โœ… 8% interactions
โœ… 137,902 Reach

https://www.instagram.com/p/CPBglWcrDiK/

(3/x)

But I learned the importance of…

๐—–๐—ฎ๐—ฟ๐˜ƒ๐—ถ๐—ป๐—ด ๐—ข๐˜‚๐˜ ๐—” ๐—ก๐—ถ๐—ฐ๐—ต๐—ฒ

I want @USTFCCCA to be THE place for collegiate track & field fans to turn when they want to understand the historical significance of a moment. Anybody can post results, but we add context behind it.

(4/x)

๐—จ๐˜€๐—ถ๐—ป๐—ด ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—ฉ๐—ผ๐—ถ๐—ฐ๐—ฒ

Ever since I saw an initial boon, I maintained the same voice throughout all of our posts that I can. If someone sees something on IG & reads the caption, I want them to know it's coming from the @USTFCCCA without seeing the account name.

(5/x)

๐—ฆ๐˜†๐—ป๐—ฒ๐—ฟ๐—ด๐˜† ๐—œ๐˜€ ๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜†๐˜๐—ต๐—ถ๐—ป๐—ด

Our IG account would be nowhere near as successful over past 16 months w/o Lauren Ellsworth being able to bring my ideas to life after I do my best to articulate them. She has been invaluable. (Canโ€™t find her @ any longer)

(6/x)

Originally tweeted by Tyler Mayforth (@tylermayforth) on .

Trust Your Gut As A Social Media Manager

I couldn’t believe my eyes.

The metrics leapt off the Creator Studio page.

  • 95,811 impressions
  • 92,291 accounts reached
    • 90% weren’t following
  • 6,860 interactions
    • 6831 likes, 29 comments

That’s just one post, not one week of posts.

It was published on Wednesday, May 18, 2021, at 1 pm CT, so it’s been live less than 72 hours as of this post and putting up those kind of numbers.

I had a strong feeling it would do well โ€“ but I had the same feeling about a bunch of others during this yearlong initiative that we’ve been doing at the U.S. Track & Field and Cross Country Coaches Association (USTFCCCA) to celebrate the near 100-year history of the NCAA Division I Outdoor Track & Field Championships (The first meet was held way back in 1921). I guess you can tell what happened with those others since I’m not posting about them.

One of the most important things I’ve learned as a social media manager over the years is to trust your gut (There are three other words that resonate with a social media manager quite well, too, but they aren’t fit for print). It’s virtually impossible for every single post you make to pop โ€“ unless you have a massive, engaged following โ€“ but it’s important to harness that immediate burst of creative energy and see where it takes you.

As it pertains to this most recent post about Kendall Ellis’ heroic anchor to send USC to victory in the Women’s 4×400 Relay at the 2018 NCAA Division I Outdoor Track & Field Championships, I knew I wanted to show, not tell. I already told the story quite well on the USTFCCCA website, so it was time to show. A picture with a caption wouldn’t do, so I found the race on YouTube, clipped the anchor leg and let the video work its magic.

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